Job Description – HR Operations Associate (Hire to Retire) – German
Language Support
Role Summary
We are seeking HR Operations Associates to support end‐to‐end Hire‐to‐Retire (H2R)
processes for a global client. The role involves delivering Tier‐1 HR Helpdesk services,
executing H2R transactions, and partnering with global HR teams. German language fluency
is mandatory.
Requirement location:
Bangalore (Whitefield)
Key Responsibilities
A. HR Helpdesk & Advisory (Tier‐1)
– Handle HR queries related to Compensation, Benefits, Payroll, L&D, Timekeeping,
Workday transactions, Recruiting, and Performance Management.
– Provide voice and non‐voice support in German and English.
– Manage and resolve tickets across multiple HR queues.
– Support high‐touch cases such as pay-out, health and wellness related suport.
B. Hire-to-Retire Transactional Activities
– Process Workday HCM updates across the employee lifecycle.
– Support onboarding activities including document verification and background checks.
– Coordinate offboarding workflows including exit documentation.
C. Learning and Development
– familiarity with end-to-end workflows within learning administration
– Is able to co-ordinate and calibrate with different stakeholders
– Ensures managing vendor co-ordination, invoicing and learning event administration
D. Data & Quality
– Maintain SLA, TAT, and quality standards.
– Ensure PII protection and data confidentiality.
– Utilize ServiceNow, dashboards, and knowledge bases.
E. Continuous Improvement
– Identify process gaps and suggest improvements.
– Participate in training, calibrations, and governance reviews.
Required Skills & Qualifications
– Fluency in German (B2/C1+).
– Bachelor’s degree in HR, Business, Commerce, or related fields.
– 1–8 years of HR Shared Services experience.
– Hands-on experience with HR systems such as Workday, ServiceNow, or SuccessFactors.
Behavioral Skills
– Strong communication and customer service orientation.
– Ability to work in 24/7 operations.
– Problem‐solving and attention to detail.
Preferred Skills
– Experience supporting Global clients.
– Exposure to Payroll, Recruiting Ops, L&D Ops, and Benefits.
– Certifications such as Workday HCM or Goethe German certifications.
